This is the era of a revolution in Healthcare and Lifesciences and custom software, IT, systems, and digital tech is at the heart of these changes.
But it’s a challenging sector, subject to strict regulatory, compliance, and quality control requirements as well as sophisticated client engagement, and complicated supply chain challenges. These necessitate clear, defined processes supported by technology that enables transparent monitoring and management. And, due to the nature of the data handled within the industry, data security and privacy are paramount.
Providers dealing directly with patients need to focus on the personalised on-line patient experience as they are not only competing with other healthcare providers, but also with the expectations set high by online providers like Amazon and Uber.
Clients expect online portals and digital services so many organisations have complex B2B eCommerce requirements, for example the creation of multiple customer catalogues and pricing with delegated ordering within the clients team.
Legacy systems challenges need to be overcome in a way that modernises the organisation’s technology to deliver agility without retaining cumbersome legacy components.
For many businesses, and when used for the right purpose, custom software can provide a competitive edge, create recurring revenue and can increase valuation. But for any business custom software is a difficult challenge.
New collaboration systems and devices can dramatically improve communication, planning and forecasting, and radically reduce costs and time wasted in a number of processes while providing increasingly customised client offerings.
Innovation needs to be balanced with rigorous business-focus and attention to risk, security privacy, regulation and compliance in order to drive sustainable improvements. These need to run through all the processes in the business and systems need to be sufficiently flexible but robust to facilitate the aspects by default without creating unnecessary bureaucracy.
When done well, systems and digital transformations can enable streamlining, excellent client service and create value.